Terms and conditions

Acceptance

By booking a transfer or excursion with JR Travel DMC Punta Cana you accept these conditions. Please read them before booking.

Bookings

Bookings are subject to availability. When you book you receive a booking number and, once confirmed, your voucher by email. The price you see when booking is the one recorded; rates may change for new bookings.

Check that your name, date, time, hotel and flight are correct and tell us right away if anything is wrong. Errors in the information you give us are the client's responsibility.

On the day of the service, bring your voucher (on your phone or printed) and a photo ID.

Prices and payments

Prices are in US dollars (US$) and include what is listed for each excursion or transfer. You can pay in cash on the day of the service or online by credit card, debit card or PayPal.

Cancellations and refunds

For excursions and transfers:

• Cancel 48 hours or more in advance: full refund.
• Cancel between 24 and 48 hours before: 50% refund.
• Cancel less than 24 hours before: no refund.
• No show: no refund.

To cancel, write to us on WhatsApp at +1 829 662 3200 or at jrtraveldmc@gmail.com. If you paid online, the refund is made to the same payment method.

A no show is when you do not arrive for the scheduled service without letting us know beforehand.

Airport transfers

• All passengers on a booking must arrive on the same flight. If they arrive on different flights, a separate booking is needed for each flight.
• If your flight arrives earlier or later than planned, wait for your driver and message us on WhatsApp.
• There is no refund for a missed transfer caused by incorrect information from the client.

Hotel pickup

• The driver waits up to 15 minutes after the pickup time. If you don't show up within that time, there is no refund.
• If you need to change the pickup time, let us know in advance. Changes we have not confirmed are the client's responsibility.

Safety, alcohol and drugs

We may refuse service to anyone who puts others' safety at risk or is in possession of illegal drugs. In that case they may be removed from the vehicle without a refund.

Contact

For any questions about these conditions, write to us on WhatsApp or by email.